FAQs

Here is a complete, professional, and ready-to-use FAQ page tailored specifically for a Printify-powered Shopify clothing brand. It covers the exact questions customers ask when a brand uses a print-on-demand model, balancing transparency with a premium brand feel.

Frequently Asked Questions

📦 Shipping & Delivery

How long will it take to get my order?

Because we care about sustainability and reducing waste, every single item is custom-printed just for you as soon as you place an order.

Production Time: It typically takes 2–5 business days to create your apparel.
Shipping Time: Once printed, standard shipping usually takes 3–7 business days (domestic).

You will receive a tracking link via email the moment your order leaves the production facility.

Why did my items arrive in separate packages?

We partner with top-tier, specialized printing facilities across the region to ensure you get the absolute best quality for each specific type of garment. If you ordered different types of items (e.g., a hoodie and a heavy cotton tee), they may be printed at different facilities and arrive in separate, dedicated packages. Don't worry—you won't be charged extra for shipping if this happens!

Do you ship internationally?

Yes! We ship worldwide. International shipping times vary depending on the destination but generally take 10–20 business days. Please note that international orders may be subject to customs fees or import taxes upon arrival, which are the responsibility of the customer.

👕 Sizing & Product Care

How do I know which size to order?

All of our apparel fits true to size, but we highly recommend checking the specific Size Chart available on each product page before ordering. Because items are custom-made for you, comparing the measurements against your favorite shirt at home is the best way to guarantee a perfect fit.

There is a slight vinegar smell or residue on my new shirt. Is this normal?

Yes, this is completely normal and safe! This comes from the eco-friendly fixation agent used in the Direct-to-Garment (DTG) printing process. It acts like a primer to help the ink bond permanently with the fabric. It will completely disappear after the very first wash.

How should I wash and care for my clothes?

To keep your prints looking vibrant and fresh for as long as possible, follow these care instructions:

Machine wash cold, inside-out, on a gentle cycle with mild detergent.
Tumble dry on low heat, or hang-dry for the absolute longest life.
Do not iron directly over the printed design.
Avoid using bleach or fabric softeners.

🔄 Returns & Exchanges

Can I change or cancel my order?

Because our automated system sends your order directly to production within a few hours of placement, we have a very narrow window for changes. If you need to update a size or shipping address, please email us within 2 hours of your purchase. Once an item has entered production, we cannot cancel or modify it.

What is your return policy?

Because every item is custom-printed to order, we do not accept general returns or exchanges for buyer's remorse or ordering the wrong size. However, your satisfaction is our top priority. If your order arrives damaged, defective, or with the wrong item/size entirely, we will gladly send you a free replacement. Just contact us within 14 days of delivery with your order number and a clear photo of the issue.